Last updated: March 2026
High Performance Business Coaching Limited | Company No. 660570 | Registered in County Galway, Republic of Ireland
This policy covers all products and programmes offered by High Performance Business Coaching Limited, trading as Expansion Partners. By purchasing any product or programme, you confirm that you have read, understood, and agreed to this policy in full.
All Expansion Partners programmes, events, and coaching services are sold exclusively to individuals acting in a professional or business capacity. By completing a purchase, you confirm that you are buying as a business owner, founder, or professional, and not as a consumer. Consumer protection legislation relating to cooling-off periods and statutory refund rights does not apply to these purchases.
The Founders Dashboard is a physical product. All sales are final. No refunds will be issued under any circumstances, including change of mind, non-use, or dissatisfaction.
If you receive a damaged or defective item, please send a photo to growth@phil-graham.com within 14 days of receipt. A replacement will be issued subject to assessment.
Expansion Partners operates as a cohort-based programme with a structured application process. Entry is competitive. Places are strictly limited and the programme is capped at a maximum room size to protect the quality of the experience for every member. When you are accepted and commit to a slot, that place is closed to other applicants. Other qualified founders are turned away. Your payment is a commitment to that place, and it is treated as such from the moment it is made.
All payments to the Expansion Partners programme are final and non-refundable. This applies across all tiers:
No refund will be issued for change of mind, change of personal or business circumstances, non-attendance, non-use of programme resources, or dissatisfaction after payment is made.
In the event that Expansion Partners is unable to continue delivering the programme, affected clients will be contacted directly and a pro-rata refund will be issued based on the remaining unused portion of their payment. This is our commitment to you in return for yours to us.
To cancel your membership, you are required to provide 30 days written notice by emailing growth@phil-graham.com. This is not a formality. It ensures your cancellation is logged, confirmed, and processed correctly. Notices received fewer than 30 days before your next billing date will result in one final payment being taken before the cancellation is confirmed. No exceptions will be made.
To get the most from the programme, members are expected to:
We stand fully behind every Expansion Events ticket. If you attend an event and do not achieve a clear return on your investment within 90 days of the event date, you are entitled to a full refund of your ticket price, subject to the conditions in section 5.2. Full details of this guarantee are outlined on the relevant event sales page.
To qualify for a refund under the 90-day guarantee, you must demonstrate all of the following:
Refund claims must be submitted in writing to growth@phil-graham.com within 90 days of the event date, including all evidence outlined in section 5.2. Where all conditions are met, the refund will be processed promptly and without dispute.
In the event that an Expansion Event is cancelled or postponed by us, all ticket holders will be contacted directly. You will be offered either a transfer to the rescheduled date or a full refund of your ticket price. No further compensation will be payable.
Private coaching and consulting sessions are offered on a buy-as-you-go basis. When you book a session, that time slot is reserved exclusively for you and is no longer available to other clients.
All session payments are final and non-refundable. No refund will be issued for:
If you need to reschedule, written notice must be provided to growth@phil-graham.com at least 48 hours before your session. Rescheduling is offered subject to availability and is not guaranteed. Sessions cancelled or missed without 48 hours notice are forfeited in full.
In cases of serious illness or bereavement, a request for discretionary consideration may be submitted in writing to growth@phil-graham.com. Any decision made in response to such a request is made entirely at the discretion of High Performance Business Coaching Limited, on a case-by-case basis. Such decisions do not set a precedent or create any obligation in future cases.
The standards we hold our clients to are the same standards we hold ourselves to. If we fall short of what we have committed to deliver, and this is raised with us directly in writing, we will acknowledge it and work with you to make it right. This may take the form of a refund, compensation, or an extended period of access, assessed on a case-by-case basis. We do not hide behind policy when we have not delivered. Accountability runs both ways.
This policy is governed by and construed in accordance with the laws of the Republic of Ireland. All purchases are made on a business-to-business basis. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of the Republic of Ireland.
For any queries relating to this policy, please contact: growth@phil-graham.com
